Welcome to Sainik Guru. These Terms of Service ("Terms") govern your access to and use of the website sainikguru.com ("Website") and all services provided by Sainik Guru ("we," "our," or "us").
Please read these Terms carefully before using our Website and services. By accessing or using our Website, enrolling in our courses, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.
1. About Sainik Guru
1.1 Our Organization
Sainik Guru is an educational coaching institute established in 2020, located in Jaipur, Rajasthan, India. We specialize in providing entrance exam coaching for military schools across India.
1.2 Our Services
We offer the following services:
- Online coaching classes (live and recorded sessions)
- Offline coaching classes at our center in Jaipur
- Hostel and boarding facilities for students
- Mock tests and practice papers
- Study materials and educational resources
- Quiz tests and performance assessments
- Blog articles and educational content
- Free consultation services
- City-wise coaching information across India
1.3 Examinations We Cover
- Sainik School Entrance Examination (Class 6 and Class 9)
- RIMC (Rashtriya Indian Military College) Entrance Examination
- RMS (Rashtriya Military School) Entrance Examination
- Other Military School Entrance Examinations
2. Eligibility and User Accounts
2.1 Age Requirements
Our services are designed for students preparing for Class 6 and Class 9 entrance examinations. Due to the age of our target students (typically 10-14 years):
- Students under 18 years of age must have parental or guardian consent to use our services
- Parents or guardians are responsible for enrolling their children and managing their accounts
- All communications and transactions will be conducted with the parent or guardian
2.2 Account Responsibility
If you create an account or register for our services:
- You must provide accurate, complete, and current information
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
2.3 Parental Consent
By enrolling a minor in our courses or allowing a minor to use our services, the parent or guardian:
- Confirms they have legal authority to act on behalf of the minor
- Agrees to these Terms on behalf of the minor
- Accepts responsibility for the minor's use of our services
- Consents to the collection and processing of the minor's personal information as described in our Privacy Policy
3. Use of Website and Services
3.1 Permitted Use
You may use our Website and services for:
- Accessing educational content and study materials
- Attending online and offline coaching classes
- Taking quizzes, mock tests, and practice assessments
- Submitting enquiries and consultation requests
- Reading blog articles and educational resources
- Communicating with our team regarding our services
3.2 Prohibited Use
You agree NOT to:
- Use our services for any unlawful purpose
- Copy, reproduce, distribute, or share our proprietary content without permission
- Share login credentials with unauthorized persons
- Record, download, or redistribute live or recorded classes without authorization
- Use automated systems or bots to access our Website
- Attempt to gain unauthorized access to our systems or data
- Interfere with the proper functioning of our Website
- Upload viruses, malware, or harmful code
- Impersonate any person or entity
- Harass, abuse, or harm other users or our staff
- Use our content for commercial purposes without written consent
- Circumvent any security measures or access controls
3.3 Service Availability
We strive to ensure our Website and services are available at all times. However:
- We do not guarantee uninterrupted or error-free service
- We may suspend services for maintenance, updates, or improvements
- We are not liable for any unavailability due to technical issues or circumstances beyond our control
4. Course Enrollment and Fees
4.1 Enrollment Process
To enroll in our coaching programs:
- Submit an enquiry through our Website or contact us directly
- Provide required student and parent/guardian information
- Select your preferred course and batch
- Complete the payment process
- Receive confirmation and access to enrolled courses
4.2 Course Fees
- Course fees are as specified at the time of enrollment
- Fees may vary based on course type, duration, and mode (online/offline)
- All fees are quoted in Indian Rupees (INR)
- Applicable taxes will be added as per government regulations
- Fee structure is subject to change for future batches
4.3 Payment Terms
- Payment must be made through approved payment methods
- Full payment or agreed installments must be completed as per the payment schedule
- Access to courses may be restricted for pending payments
- All payments are processed through secure third-party payment gateways
- We do not store credit card or banking details on our servers
4.4 Hostel and Boarding Fees
For students availing hostel facilities:
- Separate hostel fees apply in addition to course fees
- Hostel fees include accommodation, meals, and basic amenities
- Specific terms and conditions for hostel stay will be provided at the time of admission
- A security deposit may be required, refundable upon checkout subject to terms
5. Refund and Cancellation Policy
5.1 Refund Eligibility
Refunds may be considered in the following circumstances:
- Before Course Commencement: Full refund minus processing charges if cancellation is requested before the course start date
- Within First Week: Partial refund (up to 70%) if requested within 7 days of course commencement
- After First Week: No refund will be provided after the first week of course commencement
- Technical Issues: Pro-rata refund for extended service unavailability caused by us
5.2 Non-Refundable Items
The following are non-refundable:
- Study materials and books once delivered or accessed
- Registration and processing fees
- Fees for services already rendered
- Mock test and assessment fees once tests are accessed
5.3 Refund Process
- Refund requests must be submitted in writing to [email protected]
- Include enrollment details, reason for refund, and payment information
- Refund requests will be processed within 15-30 business days
- Refunds will be credited to the original payment method
5.4 Cancellation by Sainik Guru
We reserve the right to cancel enrollment or terminate services if:
- False or misleading information was provided during enrollment
- Payment obligations are not fulfilled
- There is a violation of these Terms
- There is misconduct or disruptive behavior
- A course or batch is discontinued due to insufficient enrollment
In case of cancellation initiated by us (except for user violations), a full refund will be provided.
6. Intellectual Property Rights
6.1 Our Content
All content on our Website and in our courses is owned by Sainik Guru or our licensors, including:
- Website design, layout, and graphics
- Course content, study materials, and notes
- Video lectures and recorded sessions
- Practice questions, mock tests, and assessments
- Blog articles and educational content
- Logos, trademarks, and brand elements
- Software, code, and technical infrastructure
6.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and view content for personal, educational use
- Download study materials for personal study (where permitted)
- Take notes from our courses for personal reference
6.3 Restrictions
You may NOT:
- Copy, reproduce, or duplicate our content
- Distribute, share, or resell our materials
- Modify, adapt, or create derivative works
- Remove copyright notices or proprietary marks
- Use our content for commercial purposes
- Record or screen-capture video lectures
- Share course access with others
6.4 Copyright Infringement
Violation of our intellectual property rights may result in:
- Immediate termination of access
- Legal action for damages
- Criminal prosecution under applicable laws
7. User Content and Conduct
7.1 User Submissions
When you submit content through our Website (enquiries, feedback, comments):
- You grant us the right to use, store, and process your submissions
- You confirm that your submissions do not violate any third-party rights
- You are responsible for the accuracy of information you provide
7.2 Student Conduct
Students enrolled in our programs are expected to:
- Attend classes regularly and punctually
- Complete assignments and practice tests diligently
- Maintain respectful behavior towards faculty and peers
- Follow instructions and guidelines provided by teachers
- Refrain from cheating or unfair practices in assessments
7.3 Hostel Conduct
Students in hostel facilities must:
- Follow hostel rules and regulations
- Maintain discipline and respect for others
- Take care of hostel property and facilities
- Follow meal timings and daily schedules
- Comply with safety and security guidelines
8. Disclaimers
8.1 Educational Services Disclaimer
- We provide coaching and preparation services for entrance examinations
- We do NOT guarantee admission to any school or institution
- Success in examinations depends on individual effort, dedication, and aptitude
- We are not affiliated with any government body conducting these examinations
- Examination patterns, dates, and eligibility criteria are determined by respective authorities
8.2 Content Disclaimer
- Educational content is provided for informational and preparation purposes
- We strive for accuracy but do not guarantee error-free content
- Examination patterns and syllabi may change; we endeavor to update content accordingly
- Blog articles and resources are for general guidance only
8.3 Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for:
- Content, accuracy, or opinions on external websites
- Privacy practices of third-party sites
- Products or services offered by third parties
9. Limitation of Liability
9.1 No Warranty
Our Website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
- Warranties of merchantability or fitness for a particular purpose
- Warranties of accuracy, reliability, or completeness of content
- Warranties of uninterrupted or error-free service
9.2 Limitation
To the maximum extent permitted by law, Sainik Guru shall not be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, data, or business opportunities
- Damages arising from service interruptions or technical failures
- Damages resulting from unauthorized access to your account
- Any outcome of entrance examinations or admission processes
9.3 Maximum Liability
In no event shall our total liability exceed the amount paid by you for the specific service giving rise to the claim, or INR 10,000, whichever is lower.
10. Indemnification
You agree to indemnify, defend, and hold harmless Sainik Guru, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:
- Your use of our Website and services
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you submit through our Website
- Your negligent or wrongful conduct
11. Dispute Resolution
11.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
11.2 Jurisdiction
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.
11.3 Amicable Resolution
Before initiating legal proceedings, parties agree to attempt amicable resolution of disputes through:
- Direct communication and negotiation
- Mediation, if mutually agreed
11.4 Time Limit
Any claim arising from these Terms or our services must be filed within one (1) year from the date the cause of action arose.
12. Modifications to Terms
12.1 Right to Modify
We reserve the right to modify, update, or change these Terms at any time at our sole discretion.
12.2 Notice of Changes
- Updated Terms will be posted on this page with a revised "Last Updated" date
- For significant changes, we may notify you via email or website announcement
- Continued use of our services after changes constitutes acceptance of modified Terms
12.3 Review
We encourage you to review these Terms periodically. Your continued use of our Website and services signifies your acceptance of any changes.
13. Termination
13.1 Termination by You
You may discontinue use of our services at any time. For enrolled courses, the refund policy in Section 5 will apply.
13.2 Termination by Us
We may terminate or suspend your access to our services immediately, without prior notice, if:
- You violate these Terms
- You engage in fraudulent or illegal activities
- You fail to pay applicable fees
- Your conduct is harmful to other users or our operations
13.3 Effect of Termination
Upon termination:
- Your right to access our services will cease immediately
- Provisions of these Terms that should survive termination will remain in effect
- We may retain your data as required by law or for legitimate business purposes
14. General Provisions
14.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Sainik Guru regarding your use of our services.
14.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.
14.3 Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
14.4 Assignment
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights to any successor or affiliate.
14.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or technical failures.
15. Contact Information
For any questions, concerns, or clarifications regarding these Terms of Service, please contact us:
Sainik Guru
Jaipur, Rajasthan, India
Email: [email protected]
Website: sainikguru.com
We are committed to addressing your concerns and providing clarity on any aspect of these Terms.
By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
