Every parent who has been through AISSEE ↗ counselling knows this moment. You open the AISSAC portal on an important date. The page just spins. Or you get a blank screen. Or it says "under maintenance."
Your stomach drops.
This is not rare. It happened during AISSEE 2026 too. Parents reported login failures, OTP delays, and pages not loading - especially around result days and deadline evenings. The NTA portal itself slows badly when lakhs of families try to log in at the same time.
So what do you actually do when the site won't open?
First - Figure Out If It's the Site or Your Connection
Before doing anything else, rule out your own internet.
Open any other website. If that loads fine, the problem is the portal. If nothing loads, restart your router or switch from Wi-Fi to mobile data.
Still can't reach the portal? Try a different browser. Chrome, Firefox, and Edge behave differently with government portals. Sometimes one works when another doesn't.
Clear your browser cache too. Old cached data from previous sessions can block government portals from loading correctly.
Try the Alternate Portal URL
The AISSAC portal has more than one URL. When one goes down, the other sometimes still works. Try all of these:
pesa.ncog.gov.in/sainikschoolecounselling
sainikschoolssociety.bisag-n.gov.in/sainikschoolecounselling
sainikschool.ncog.gov.in
During AISSEE 2026, the Sainik Schools Society specifically announced the second URL - the BISAG-N hosted version - as an alternate access point. Many parents who couldn't reach the first URL got through using that one.
Check the Sainik Schools Society Website Directly
When the counselling portal is overloaded, official announcements still appear on the main Sainik Schools Society website.
Go to: sainikschoolsociety.in
This is the Ministry of Defence's official page for Sainik Schools. Any extension of deadlines, maintenance notices, or new round results get posted here first. During the AISSEE 2026 registration extension, the announcement about the window reopening from March 30 to April 1 appeared here before most parents even knew.
Bookmark it. Check it before you panic.
Check the NTA Portal for Result-Related Status
If the issue is about your scorecard or result - not counselling - the NTA portal is separate.
Go to: exams.nta.nic.in/sainik-school-society
The direct result login is also at: cnr.nic.in/Results26/AISSEE/Login
When pesa.ncog.gov.in is down, NTA's portals are often still accessible since they run on different servers.
Email Is Slower But It Works
If you genuinely cannot access anything and a deadline is approaching, send an email immediately.
For counselling issues: [email protected]
For NTA scorecard or login issues: [email protected]
Write your application number, child's name, and exactly what you are trying to do. Keep the email short and factual. Also note the date and time you attempted - this matters if you later need to prove you tried before a deadline.
Historically, when the portal goes down near a deadline, the Sainik Schools Society has extended the window. It happened during AISSEE 2026 registration - the deadline was pushed multiple times. But you cannot count on this. Email the same day you face the problem. Don't wait and hope.
What Not to Do
Don't call random numbers you find on Google claiming to be NTA or SSS helplines. There are fraudsters operating fake helplines during counselling season. The official SSS number is on sainikschoolsociety.in only.
Don't pay anyone to "check your status" or "register you" on the portal. The official notice is clear - no third party has been authorised for e-counselling. The whole process is free. Anyone asking for money is a fraud.
Don't keep refreshing the portal for hours hoping it loads. Try the alternate URLs, check the society website, email - and then wait a few hours before trying the main portal again. Heavy traffic clears.